Friends and Family Test


Friends and Family Test

We are asking our patients a simple question to identify if they would recommend us to their friends and family. This is an NHS national initiative and has been implemented in line with national guidelines.
 

What are patients asked?

Patients are asked the following standard question:

“How likely are you to recommend our service to friends and family if they needed similar care or treatment?”

They are invited to respond to the question by choosing one of six options, ranging from "extremely likely" to "extremely unlikely” and also have the opportunity to comment further so that we can find out more details about the response which may help to drive improvements.
 

How the results are calculated

The Friends and Family Test score is then calculated as percentage of people who would recommend our service to their friends and family.  The calculation is as follows: 

Extremely likely + likely
_______________________________________________________________________    x 100

Extremely likely + likely + neither + unlikely + extremely unlikely + don’t know

 

Results

From March 2014 to March 2015 429 people responded to the friends and family test and 97% of these would recommend our service to friends and family.

During March 2015 23 patients responded to our survey and 96% would recommend our service to friends and family. 

From April 2015 to April 2016 328 people responded to the friends and family test and 97% of these would recommend our service to friends and family.



The Research Institute for the Care of Older People

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Royal United Hospital

Combe Park

Bath, BA1 3NG

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Email: info@rice.org.uk

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